Your account has been temporarily locked …
Mobile phone network’s web sites are supposed to be making life easier, not more difficult. You’re supposed to log in and access everything with ease.
I’ve had the same mobile number for seven years, and still haven’t managed to access this web site. Not even once. Password no working. Password reset not working. Web site down. Email address wrong. The list goes on.
All I’m trying to do is find out what phone I can get as an upgrade. This time I’m intending on doing this in a more informed fashion than last time where I just rang and declared I wanted ‘the pretty red round one off the telly!’. (the pretty red round phone wasn’t so good. It got in a halestorm and hasn’t been right ever since).
Of course the login I think I had did not work. I duly click the ‘forgotten you username and/or password button’. I receive an email with a handy link to reset my password. So far so good, but now it’s asking me random security questions I supposedly answered seven years ago. Who is the love of my life? What is my favourite chocolatebar? And my mother’s maiden name? I like chocolate a lot, so heaven knows which chocolate bar I liked best seven years ago. As for the ‘love of my life’, heck I’m not even 30 yet! After answering that question with various cat and pony names (you can but try), I am informed I made too many mistakes, my answers didn’t match those I supposedly gave seven years ago and my account is now locked.
I ring the number. I listen to the irritating holdmusic (Just another sunny da-hayhay, just another … doodooo ). I am positively irate by the time someone calling themselves DawnhowcanIhelp eventually answers. I explain that I have no stable favourite chocolate bar, no love life to speak of and that I may have used a bogus maiden name for my mother.
DawnhowcanIhelp kindly texts me the answers. As I open the message, I am surprised. The answers make no sense. They are not even the name of chocolate bars or people. Neither bear they any resemblance to my mother’s maiden name!
Another twenty minutes later I finally get the darned thing to work. Only to find that the phone I would like to upgrade to would cost me an extra £80. Bastards. SEVEN years. I only ever had ONE upgrade in SEVEN years. This it outrageous. I am on hold again as I’m writing this. Another ghastly tune. Ah, here’s GoodeveningmynameisAlan.